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Terms of Service

Pharmaceuticals and other items

Streamline is owned and operated by Streamline Clinics Limited, a company incorporated in England and Wales (registered number 109089560) and whose registered offices are at Unit 1.2, Lauriston Park, Evesham, Worcestershire, WR11 8SN.  Streamline is registered with Care Quality Commission for the treatment of diseases, disorders or injury (CQC registration number 1-737603701). Both Streamline and Delivery My Meds (pharmacy) are part of the Biocura Healthcare Group. 

By engaging with us and our services you are confirming that you understand and agree to the terms of sale as set out below. Streamline reserve the right to alter these terms of sales at any time. Updated versions of these terms of sale will be uploaded to our website and will take effect from the point of each engagement. If you are unsure with any part of these terms of sale, you should not continue to use our services and should contact us immediately.  

Pharmacy Partner

Streamline works in partnership with Deliver My Meds Limited (trading as Deliver My Meds and Roxy+Rex) a company incorporated in England and Wales (registration number 07870002) and whose registered offices are at Right Hand Grafton House, Bulls Head Yard, Alcester, Warwickshire, B49 5BX. Deliver my meds is a distance selling and online pharmacy registered with the General Pharmaceutical Council (GPhC registration number 1126386).  

Registration and Data Protection

To access our services, we will create an electronic patient record, which will include key information about your personal details, medical history and other health information. You acknowledge and accept we will share this information with our pharmacy partner and other third parties to fulfil any medical services we may offer to you. To learn more about how we collect, use and protect your data, please click here.  https://www.streamlineweightlosssurgery.com/privacy-policy/ 

Medical Services

To access our services, you will need to be aged 18 or over and must be a resident in the United Kingdom. Before we can offer any services, you must complete a medical questionnaire, have a telephone conversation with a patient advisor and a video consultation with a medical professional. If we decide based on our clinical assessment you are suitable candidate for treatment, we will issue a prescription to our pharmacy partner, who will dispense and supply the relevant mediation or items to you. We are under no obligation to issue a prescription and will only offer our services that are clinically appropriate.   

Fees and Payment

The pricing of medication and other items on our website are subject to change from time to time and are inclusive of VAT (where applicable). Delivery charges are not included within the cost of our services and will be charged to you separately. You will need to make full payment before any order can be accepted and processed. Streamline will accept payment via bank transfer (preferred) or by credit or debit card transactions.    

Subscription Plans

If you access our products or services as part of a subscription plan, you agree to the minimum subscription term and payment schedule outlined at the time you sign up. At the end of the agreed subscription period, your subscription will not automatically renew. If you wish to continue receiving the relevant products or services after the end of your subscription period, you will need to place a new order.
 
We reserve the right to pause or cancel your subscription where, following an appropriate clinical assessment, we determine that continued treatment is no longer clinically appropriate, or where there has been a significant change in your medical history or circumstances that affects your suitability for treatment.
 
Payment
 
By completing your initial payment, you authorise us to charge your selected payment method for the remaining installments due under your subscription plan at the agreed intervals. For example, if you purchase a three-month subscription plan payable in three monthly installments, your first installment will be collected at the time of purchase, with the second and third installments collected at 28-day intervals thereafter.
 
You are responsible for ensuring that your selected payment method remains valid and that sufficient funds are available to meet each scheduled payment.
 
Early Cancellation
 
If you wish to cancel your subscription before the end of the agreed minimum subscription term, an early cancellation charge will apply. This charge is intended to reflect any subscription discount applied to products or services already supplied, together with an administration fee for processing the early cancellation.
 
The early cancellation charge will comprise:
 
For example, if you purchase a three-month subscription plan with a total value of £450, payable in three monthly installments of £150, and receive a £50 subscription discount on your first installment, if you subsequently cancel during the first month, an early cancellation charge of £70 will apply. This comprises £50 relating to the subscription discount received and a £20 administration fee. Any applicable early cancellation charge will be payable in addition to any amount already due for an order that has been processed, prepared or dispatched.
 
Where an order has already been processed, prepared or dispatched before we receive your cancellation request, we may be unable to cancel that order. In such circumstances, the relevant payment will remain payable. To cancel your subscription before the final installment has been collected, you must notify us in writing. Cancellation will take effect once we have confirmed your request, subject to any orders that have already been processed, prepared or dispatched.
 
Suspension or Cancellation by Us
 
We reserve the right to pause or cancel your subscription where reasonably necessary, including where:
 
Where we pause or cancel your subscription, we will provide notice to you where reasonably practicable.
 

Delivery Policy

For full details about how we deliver your medicines and treatments, including shipping methods, delivery times, refrigerated medicines, tracking information, and delivery locations, please visit our Delivery Policy.

Refunds and Cancellations

We can only accept cancellations up to the point of dispense. For safety reasons, once medication or other items have been dispensed, we are unable to offer a refund in full or in part. If you have a subscription plan or a multi-item offer and wish to cancel any future orders that hasn’t been dispense to you, we will only refund the difference once we have applied our standard pricing on any items that you have already received. We do reserve the right to cancel your order with a full refund if we have insufficient stock. If your medication or other items are damaged, faulty or incorrect, you must inform us immediately. We will investigate your concerns and organise a replacement of your order as soon as possible. We cannot offer a refund if the courier is unable to deliver your order with two attempts. If your order includes prescribed medication this shouldn’t be left in a safe place or with a neighbour, and we cannot offer any refund in these circumstances.   

Collections and Returns

We are unable to offer a collection and return services for any used or unwanted orders. Medication and other items including sharps bin that you don’t need are your responsibility and should be disposed properly.  Some ‘high street’ pharmacies and GP practices will accept unwanted medication and sharps bins for safe destruction. You can also contact your local authority on how to dispose of unwanted medical items within your local area.   

Disposing of Unwanted, Unused or Expired Medications

It is important to dispose of unwanted, unused or expired medications safely and responsibly. This includes tablets, liquids, weight loss injectable pens, and associated items such as needles and sharps bins. Before ordering online with us, we encourage you to check the recommended disposal options available in your local area.

Many high-street pharmacies will accept returned medicines, including sharps bins, for safe disposal. Please contact your local pharmacy to confirm whether this service is available, as a small charge may apply.

Alternatively, your GP surgery or local authority can provide guidance on how to dispose of medical items safely. Some local authorities also offer dedicated webpages or local “drop-off” centres for medication and sharps disposal, and again, a small fee may apply.

Weight Loss Pens and Sharps Bins

We can provide sharps bins with appropriate orders; a small fee may apply. Sharps bins are usually delivered alongside your medication and allow you to dispose of used pens and needles safely, helping to prevent injuries.  Alternatively, sharps bins can be purchased online via major retailers such as Amazon.  When using a sharps bin, take care when disposing of used needles. Do not overfill the bin, and always ensure the lid is securely sealed before taking it to an appropriate local disposal centre.

Novo Nordisk, the manufacturer of Wegovy®, also offers a free PenCycle service. This service provides return postal packaging for used injection pens only. Needles must still be disposed of safely using a sharps bin.

Please Do Not

  • Dispose of medications or sharps bins in your general household waste or recycling.
    These items are considered hazardous and must be disposed of safely in line with local guidelines.


If you have any questions or concerns, please contact our customer support team.

Customer Feedback

If you have any concerns, issues or wish to make a complaint, please contact us on 0333 016 2929 or email [email protected]. In the event of a medical emergency, please call 999 or attend your nearest hospital with an A & E department. 

Weight Loss Medication

By engaging with our service, you agree to following terms of sale:  

  • I understand any prescribed weight loss medication should be taken as part of a weight loss programme, which includes healthy eating and regular exercise
  • I understand there is no guarantee with weight loss outcomes and may experience little change with my appetite or sense of fullness after eating
  • I understand it’s my responsibility to read all information supplied to be regarding any prescribed medication
  • I understand that if I experience any side effect when taking new or change medication, I need inform my GP immediately and contact Streamline
  • I understand any medication prescribed to me is for my sole use and should not be sold or shared with others
  • I am aware that weight loss medication can impact the effectiveness of oral contraception and additional methods of protection should be used in addition
  • I understand that I shouldn’t take weight loss medication if I’m actively trying to conceive, breastfeeding or pregnant
  • I understand weight loss medication has been linked to a lowering of mood. If I experience any mental concerns, I understand that I must stop taking this medication and contact my GP immediately and Streamline
  • I understand weight loss medication can lead to gall bladder issues and pancreatitis, and if I have any concerns, I must contact my GP immediately and Streamline
  • I understand that I am required to inform Streamline of any significant changes in my health, which I did not disclose at my initial assessment
  • I confirm that I am 18 years or above, legally capable of entering into these terms of sale
  • I confirm that the information I provided to Streamline is accurate and truthful and I understand Streamline will prescribe any medications based on the information provided and accept that incorrect information can be harmful to my health
  • You agree to the read all the relevant information about taking weight loss medication including the various instructions as prescribed
  • You agree that our medical services are not a replacement for your general healthcare provision (your GP practice)
  • I will not consume any medication or other items which has been damaged or does not match the medication prescribed to me

Our liabilities

Streamline and our third partners connected to us, hereby expressly exclude any liability for any loss or damage of any kind, whether direct, indirect or consequential to these terms of sale to the extent permitted by law.  If we fail to comply with these terms of sale, we will only be liable for the purchase price of the services, medication and other items provided to you.  We are also not responsible for events outside our control. 

Governing law

These terms of sale are subject to the laws of England and Wales and each of us hereby submits to the non-exclusive jurisdiction of the English and Welsh courts.