At Streamline, we are committed to providing efficient and reliable delivery services for your orders of medicines and treatments. All orders will be sent in plain packaging, and most orders can be safely delivered using Royal Mail’s Tracked 48 service. Depending on the size of your order, it may be suitable for the letterbox, or you can nominate a safe place via the Royal Mail tracking service (low value orders only). Certain higher-value orders will be sent using Royal Mail Tracked 48 with Signature, which requires a signature from the recipient or another person at the delivery address.  If you are not in, or unable to sign for your order, the courier or delivery provider will make a second attempt to deliver.  On the failed second delivery attempt the courier or delivery provider will return your order to our pharmacy.  

If the order is returned to our pharmacy because delivery could not be completed after two delivery attempts, please contact our customer support team to arrange re-dispatch of your order. An additional delivery charge may apply where the failed delivery resulted from the recipient being unavailable or providing incorrect delivery information.  In these circumstance we are unable to provide a refund for any orders returned to our pharmacy. 

For low-value orders sent by Royal Mail Tracked 48 (without signature), you may choose to nominate a safe place using Royal Mail’s tracking service. We do not recommend this for high-value orders, and refrigerated medicines must never be delivered to a safe place.

We offer two main shipping methods to accommodate your needs:

 

The Royal Mail aims to deliver any tracked 48 orders within 2 – 3 workings day (excludes weekends and public holidays).  Orders sent via Royal Mail’s Tracked 48 requiring signature, cannot be left in a safe place and must be signed for.  If no signature is needed, you can set a delivery preference online using the Royal Mail’s Track Your Item service, which allows you to have your order left in a designated safe place.

 

Please note that shipping times are estimates and may be affected by factors beyond our control, such as weather conditions, location, or carrier delays. All delivery timescales begin once your medicines or treatments have been approved and not from the time you place your order. Unfortunately, we cannot offer a specific delivery time, and if you require urgent medicines, we recommend you visit your local pharmacy. Our estimated delivery times exclude bank holidays and other public holidays.

 

To ensure your medicines and treatments reach you as quickly and safely as possible, we use DPD Tracked Next Day Delivery for all items that need to be kept cool.  DPD delivers between Tuesday and Friday (excluding weekends and public holidays). Please ensure someone is available to sign for the delivery and refrigerate the medicines immediately upon arrival.

 

While we cannot provide an exact delivery time, you will receive a tracking notification from DPD. Please use this to monitor your delivery status.

We’ve partnered with WoolCool®, a provider of sustainable insulated packaging, to help keep your medicines cool for up to 48 hours. All items are packed tightly inside the insulated bags to maintain a stable temperature during transit. Please note that the outer packaging of your medicine may appear slightly damaged – this is normal and does not affect the contents.

 

It’s normal for ice packs to melt during transit, especially in warmer months. This is not a cause for concern, but we advise placing your medicines in the fridge as soon as possible upon receipt.

 

If you need to rearrange your delivery with DPD or your package arrives more than 48 hours after dispatch, please refrigerate your medicines immediately.

Based on the manufacturer’s stability data, provided the medication has not been frozen and has not been exposed to temperatures above 30°C, it may continue to be used for the following periods from the date of dispatch:

 

If you believe your medicine has been exposed to temperatures above 30°C, has been frozen, or if the liquid in the pen appears cloudy, please do the following:

 

Our customer support team will then be in touch with you shortly after.

 

Whilst we make every effort to ensure your order is delivered within the estimated timescales, delays can occasionally occur due to circumstances beyond our reasonable control. We cannot accept responsibility for delays caused by the courier or other events outside our control. We strongly recommend that you do not instruct the courier or delivery provider to leave your order in a safe place or with a neighbour. 

Many medicines, including refrigerated products, require appropriate handling and storage to maintain their quality and effectiveness. If you specifically authorise the courier to leave your order in a safe place or with a neighbour, you accept responsibility for that delivery once it has been left in accordance with your instructions. If the order is subsequently lost, stolen or damaged after being left as instructed, we may be unable to provide a free replacement or refund.

Please notify us of any delayed or missing deliveries within 48 hours of the expected delivery date wherever possible. This enables us to begin an investigation promptly with the courier or delivery provider on your behalf.  We are unable to issue a replacement or refund while this investigation is ongoing. If you do not wish to wait for the investigation to conclude, we may be able to supply a replacement order at a discounted price. Once the courier’s or delivery provider’s investigation has been completed, we will review their outcome. Where the investigation confirms that the order was not delivered correctly or has been lost while the courier or delivery provider remained responsible, we will arrange an appropriate remedy, which may include a replacement or a refund.

Orders are typically processed and dispatched within 1–3 business days after payment confirmation. Some medicines and treatments may require additional safety checks before we can approve them for delivery. You will receive a confirmation email with the relevant tracking information once your order has been approved for dispatch. Orders that are approved after 12:00 noon on Thursdays, will be sent out after the weekend.

 

Orders may be delivered in one or more packages.

 

Shipping costs are calculated based on the weight of your order, location, and the selected shipping method. You can view shipping costs during the checkout process before completing your order.

 

We are only able to deliver medicines and treatments within Royal Mail’s UK Zone 1 area. This includes the majority of England, Wales, and parts of Scotland (excluding the Highlands and surrounding islands).

 

We are unable to deliver to the Isle of Man, Channel Islands, and Northern Ireland.

 

Once your order has been dispatched, you will receive a tracking number via email to track the delivery status of your package. You can track your order using the provided tracking number on our website or through the carrier’s website.

 

Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or delivery issues. We are unable to deliver medicines and treatments to PO Box addresses.  We cannot accept responsibility for delays, failed deliveries or additional charges where an incorrect or incomplete delivery address has been provided.

 

In rare cases, unforeseen circumstances such as natural disasters, accidents, or other events beyond our control may affect delivery times. We will make every effort to notify you of any delays and resolve any issues promptly.

 

If you have any questions, concerns, or special requests regarding delivery, please contact our customer support team at enquiries@streamlineweightloss.com.

 

We are here to assist you and ensure a smooth delivery experience.

 

This Delivery Policy is subject to change without notice. Please refer to the latest version on our website for updates.